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TERMS AND CONDITIONS
All reservations made by JHN Travel Ltd. and
JapanHotel.Net are subject to the following terms and conditions. We
suggest you print these out as a reference.
1. DEFINITIONS
1. JapanHotel.Net is owned
and operated by JHN Travel Ltd..
Address and Contact Information:
Hokujo 2937-275, Hakuba Mura,
Kita Azumi Gun, Nagano Pref,
JAPAN 399-9301
Tel: 0261-75-5360 / Fax: 0261-75-5361
Government Registered Travel Agency (Nagano 2-476)
Member of the All Nippon Travel Agents Association
2. A "guest" refers to anyone who uses JapanHotel.Net or JHN Travel Ltd.
Website to request a hotel reservation in Japan.
2. VALIDITY OF CONTRACT
1. All reservations
processed through JapanHotel.Net by JHN Travel Ltd. form a contract only
between JHN Travel Ltd. and the guest. This contract is NOT between the
hotel and the guest. This contract is deemed to be valid from the time a
confirmation of reservation email is sent to the guest's email account
given on the reservation request form. Unless the email is returned to
JHN Travel Ltd., the email is deemed to have been received by guest. JHN
Travel Ltd.'s contract with the guest is valid from the time the email
is sent until the time the guest check's in to the hotel. Once the guest
has checked into the hotel they are covered by the hotel's terms and
conditions.
2. JHN Travel Ltd. reserves the right to alter these terms and
conditions at it's own discretion.
3. LIABILITY
1. JHN Travel Ltd. warrants
that it will process reservation requests in accordance with accepted
industry standards. JHN Travel Ltd. accepts limited liability for any
loss due to an error by the staff of JHN Travel Ltd.. Liability is
limited to the room charge of the hotel concerned.
JHN Travel Ltd. is not liable for any of the following conditions:
1. Confirmation email
sent to guest is not received.
2. Error on part of hotel regarding room rates or room types.
3. Hotel cancels guest's rooms due to late arrival of guest.
4. Hotel cancels a reservation due to circumstances outside the
control of JHN Travel Ltd.
5. Guest enters incorrect details on reservation form.
2. JHN Travel Ltd. reserves
the right to refuse service to any guest at it's own dissertation.
4. PRIVACY
1. JHN Travel Ltd. warrants
that it will not disclose any information received from the guest to any
outside party.
2. Only information required to confirm hotel reservations is sent to
hotels.
5. PAYMENT
1. Unless otherwise
specified, all payments are to be made directly to the hotel.
6. GUEST RESPONSIBILITY
1. Guest warrants that they
will pay any cancellation penalties stipulated when making a
reservation. Cancellation fees are not waived for airline cancellations
or delays.
2. Guest warrants that they will contact JHN Travel Ltd. if confirmation
has not been received within 24 hours.
3. Guest warrants that they will notify JHN Travel Ltd. of any changes
and cancellations of reservations.
4. If guests requests alternative accommodation in cases where their
first choice hotel is unavailable, all provisions of these terms and
conditions are transferred to the new reservation and a contract is
formed when an email is sent to the email address given by the guest.
7. CANCELLATION
1. Once a confirmation
email is sent, all reservations are fully confirmed, and must be
cancelled by the guest if not required.
2. Cancellations made directly with the hotel are subject to the
cancellation policy as per JapanHotel.Net and the JHN Travel Ltd. web
sites. This cancellation fee is NOT waived for reservations cancelled
directly with the hotel.
3. By making a request through JapanHotel.Net or JHN Travel Ltd.
Website, the guest authorizes JHN Travel Ltd. to deduct any cancellation
fees from the guest's credit card.
4. All cancellation fees are calculated in terms of Japanese Standard
Time. Cancellation notification must reach JHN Travel Ltd. by 5PM
Japanese Standard Time. Cancellation notification after 5PM Japanese
Standard time will be processed on the next business day.
5. In the event a guest does not arrive at a hotel as per their
reservation and JHN Travel Ltd. has had no communication from the guest,
all other reservations held by the guest will be cancelled.
6. Cancellation confirmation is sent by email within 24 hours of
cancellation being requested. Guest warrants that they will contact JHN
Travel Ltd. if cancellation confirmation has not been received within 24
hours.
7. Guest warrants they will save cancellation confirmation email and
produce it on request.
8. JURISDICTION
1. These terms and
conditions are construed in accordance with the laws of Japan. Any
dispute that arises under or in respect with this agreement shall be
submitted to the exclusive jurisdiction of the competent court in Nagano
Japan.
9. GENERAL
1. By requesting a
reservation through the JapanHotel.Net or JHN Travel Ltd. web site the
guest is stating that they have read and fully understood these terms
and conditions.
2. Any event that is not covered by these terms and conditions shall be
covered by the general terms and provisions for Travel Agents.
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